Definitions

1   In this regulation:

"Act" means the Gaming Control Act;

"gaming retailer class" means the gaming retailer class of registered gaming services providers established by section 10 [classes of registered gaming services providers] of the Gaming Control Regulation;

"gaming worker class" means the gaming worker class of registered gaming workers established by section 15 [classes of registered gaming workers] of the Gaming Control Regulation;

"lottery corporation official class" means the lottery corporation official class of registered gaming workers established by section 15 of the Gaming Control Regulation;

"security guard service" means a security guard service as defined in section 1 of the Security Services Act;

"ticket-reading equipment" means a machine, other than a self-service machine, that

(a) verifies the authenticity of a lottery ticket,

(b) indicates the amount, if any, to which the ticket holder is entitled as a prize, and

(c) following the verification and indication referred to in paragraphs (a) and (b), prints a record in relation to the ticket;

"voluntary self-exclusion program" means the program maintained by the lottery corporation under section 57 [voluntary self-exclusion program] of the Act.

Lottery ticket course

2   (1) The lottery corporation must provide a lottery ticket course in accordance with this section.

(2) The curriculum of the lottery ticket course must include lessons on appropriate procedures to do each of the following:

(a) sell a lottery ticket;

(b) use ticket-reading equipment;

(c) ascertain that a purchaser or ticket holder is at least 19 years old;

(d) pay out a prize.

(3) The lottery corporation must offer the lottery ticket course at least once every 60 days to the following individuals:

(a) individuals who are employed by registered gaming services providers in the gaming retailer class and whose employment duties include selling and redeeming lottery tickets;

(b) registered gaming workers authorized, under the terms and conditions of their registration, to exercise managerial responsibility over the sale and redemption of lottery tickets.

Problem gambling courses

3   (1) The lottery corporation must provide the following problem gambling courses in accordance with this section:

(a) a problem gambling course described in subsection (2) for registered gaming workers who are members of the lottery corporation official class;

(b) a problem gambling course described in subsection (4) for registered gaming workers, other than supervisors, employed by the operator of a gaming facility;

(c) a problem gambling course described in subsection (6) for registered gaming workers who engage in work as a security guard service or supervise registered gaming workers employed by the operator of a gaming facility.

(2) The curriculum of the problem gambling course required under subsection (1) (a) must include lessons on the following topics:

(a) the roles played by chance and skill in winning provincial gaming schemes;

(b) how to explain the rules of a lottery scheme;

(c) how to correct misconceptions about a lottery scheme;

(d) signs of problem gambling;

(e) how to assess whether an individual is at risk of experiencing problem gambling;

(f) how to communicate with and offer help to individuals showing signs of problem gambling;

(g) the voluntary self-exclusion program;

(h) counselling and other support services to prevent, mitigate or treat problem gambling, including services available through a gambling support program operated by the government.

(3) The lottery corporation must offer the problem gambling course described in subsection (2) at least once every 30 days to the following registered gaming workers:

(a) members of the lottery corporation official class who work in the lottery corporation's customer support centre;

(b) members of the lottery corporation official class who work in the lottery corporation's player services department;

(c) members of the lottery corporation's board of directors;

(d) the chief executive officer of the lottery corporation;

(e) officers of the lottery corporation appointed under section 12 (1) (a) [officers and employees] of the Act.

(4) The curriculum of the problem gambling course required under subsection (1) (b) must include lessons on the following topics:

(a) each of the topics set out in subsection (2);

(b) how to identify and respond to individuals who are intoxicated or showing signs of intoxication.

(5) The lottery corporation must offer the problem gambling course described in subsection (4) at least once every 30 days to registered gaming workers, other than supervisors, employed by the operator of a gaming facility.

(6) The curriculum of the problem gambling course required under subsection (1) (c) must include lessons on the following topics:

(a) each of the topics set out in subsection (2);

(b) how to identify and respond to individuals who are intoxicated or showing signs of intoxication;

(c) how to identify and manage circumstances in which an individual is in a heightened state of emotional distress.

(7) The lottery corporation must offer the problem gambling course described in subsection (6) at least once every 90 days to the following registrants:

(a) registered gaming workers who engage in work as a security guard service;

(b) registered gaming workers who supervise other registered gaming workers employed by the operator of a gaming facility.

Patron resources course

4   (1) The lottery corporation must provide a patron resources course in accordance with this section.

(2) The curriculum of the patron resources course must include lessons on the following topics:

(a) how to assist an individual with enrolling in the voluntary self-exclusion program;

(b) how to assist an individual with accessing counselling or other support services to prevent, mitigate or treat problem gambling, including services available through a gambling support program operated by the government.

(3) The lottery corporation must offer the patron resources course

(a) at least once every 30 days to registered gaming workers who are members of the lottery corporation official class and whose employment duties include assisting individuals with enrolling in the voluntary self-exclusion program, and

(b) at least once every 90 days to registered gaming workers who work as a security guard service.

Anti-money laundering course

5   (1) The lottery corporation must provide an anti-money laundering course in accordance with this section.

(2) The curriculum of the anti-money laundering course must include lessons on

(a) the enactments of British Columbia and Canada that address the prevention and detection of money laundering,

(b) the duties that apply under those enactments to the lottery corporation, operators of provincial gaming schemes and registered gaming workers, and

(c) practices and procedures for

(i) detecting and reporting suspicious or unlawful activities, and

(ii) making and keeping records in relation to the prevention or detection of unlawful activities.

(3) The lottery corporation must offer the anti-money laundering course at least once every 30 days to the following registered gaming workers:

(a) members of the lottery corporation official class, other than members whose employment duties are not directly related to the conduct, management or operation of lottery schemes;

(b) members of the gaming worker class whose employment duties include any of the following:

(i) interacting with participants in provincial gaming schemes;

(ii) monitoring financial transactions between operators and participants or review records of those transactions;

(iii) handling funds received for the purpose of buying in within the meaning of section 38 [definitions for Part 4] of the Act;

(iv) overseeing an operator's compliance with Division 4 [Measures to Prevent Unlawful Activities by Participants in Provincial Gaming Schemes] of Part 4 [General Prohibitions, Duties and Powers Respecting Lottery Schemes] of the Act.

(4) Despite subsection (3), the lottery corporation is not required to offer the anti-money laundering course to registered gaming workers who are employed to provide janitorial services and do not otherwise assist in the operation of a provincial gaming scheme.

Surveillance course

6   (1) The lottery corporation must provide a surveillance course in accordance with this section.

(2) The curriculum of the surveillance course must include lessons on how to conduct video surveillance at provincial gaming facilities.

(3) The lottery corporation must offer the surveillance course at least once every 6 months to registered gaming workers who conduct, or supervise the conduct of, surveillance at provincial gaming facilities.