Definitions

1   In this regulation:

"Act" means the Gaming Control Act;

"enrolment period", in relation to an individual, means the period the individual is a self-excluded individual;

"online gaming account" means an online account established for an individual by the lottery corporation to enable the individual to participate in online gaming schemes;

"patron gaming account" means an account administered by the operator of provincial gaming schemes at a provincial gaming facility into which patrons may deposit money in order to buy in at the facility;

"voluntary self-exclusion agreement" means an agreement referred to in section 57 (1) [voluntary self-exclusion program] of the Act;

"voluntary self-exclusion program" means the program maintained by the lottery corporation under section 57 of the Act.

Terms of voluntary self-exclusion agreement

2   The lottery corporation must include the following terms in a voluntary self-exclusion agreement with an individual:

(a) the duration of the agreement, as specified by the individual, which must be one of the following:

(i) 6 months;

(ii) 1 year;

(iii) 2 years;

(iv) 3 years;

(b) the agreement is effective, as applicable,

(i) on the date the individual enters into the agreement, or

(ii) if the agreement is for the purpose of extending the individual's enrolment period, on the date the individual's current voluntary self-exclusion agreement expires;

(c) the duration of the agreement may not be changed;

(d) for the duration of the agreement, the individual agrees

(i) not to enter on the premises of provincial gaming facilities, except for the purpose of carrying out the individual's employment duties,

(ii) not to participate in provincial gaming schemes at provincial gaming facilities, and

(iii) not to participate in online gaming schemes;

(e) the individual consents to the disclosure of the individual's contact information for the purposes of receiving services from a gambling support program operated by the government, unless the individual expressly withholds that consent in the agreement.

Program to be explained before enrolment

3   Before enrolling an individual in the voluntary self-exclusion program, the lottery corporation must take reasonable steps to ensure the individual understands all of the following:

(a) each term required under section 2 to be included in a voluntary self-exclusion agreement;

(b) if a self-excluded individual participates in a provincial gaming scheme contrary to a voluntary self-exclusion agreement, the individual is not entitled to a prize;

(c) an individual may extend the individual's enrolment period by entering into a subsequent voluntary self-exclusion agreement;

(d) how to access counselling and other support services to prevent, mitigate or treat problem gambling, including services available through a gambling support program operated by the government.

Enrolment process

4   (1) If an individual wishes to enrol in the voluntary self-exclusion program, the lottery corporation must offer the choice to enrol in either of the following ways:

(a) by meeting with a registered gaming worker in person at a provincial gaming facility;

(b) by meeting with an employee of the lottery corporation by electronic means.

(2) On enrolling an individual in accordance with subsection (1), the lottery corporation must obtain the following information from the individual:

(a) the individual's full name;

(b) the individual's date of birth;

(c) the individual's contact information.

Record of self-excluded individuals

5   For the purpose of ensuring compliance with section 6 of this regulation and sections 58 [duties in relation to self-excluded individuals] and 66 (3) [self-excluded individuals not entitled to prizes] of the Act, the lottery corporation must

(a) maintain a record of self-excluded individuals,

(b) include in the record the following information for each self-excluded individual:

(i) the information obtained under section 4 (2) of this regulation;

(ii) a unique identification number assigned to the individual by the lottery corporation;

(iii) the date the voluntary self-exclusion agreement is effective and the date it expires, and

(c) make the record available to each operator of a provincial gaming facility.

Return of funds

6   (1) If an individual enrols in the voluntary self-exclusion program, the lottery corporation must do the following:

(a) immediately provide to each operator of a provincial gaming facility written notice that the individual is a self-excluded individual;

(b) within 14 days after the individual's enrolment, provide the following to the individual:

(i) if the individual is entitled to an amount of money in the individual's online gaming account, that amount of money;

(ii) if the individual is entitled to credits earned through participation in online gaming schemes, the monetary value of the credits;

(iii) if the individual is entitled to rewards earned through the lottery corporation's rewards program, the monetary value of the rewards.

(2) Within 14 days after receiving written notice under subsection (1) (a) about a self-excluded individual, the operator of a provincial gaming facility must ensure the following are provided to the individual:

(a) if the individual is entitled to an amount of money in the patron gaming account administered by the operator of provincial gaming schemes at the facility, that amount of money;

(b) if the individual is entitled to rewards earned through a rewards program administered by the operator, the monetary value of the rewards.

Information to be provided before expiry of enrolment period

7   Within 30 days before the expiry of a voluntary self-exclusion agreement, the lottery corporation must take reasonable steps to provide the following information to the self-excluded individual:

(a) how to extend the individual's enrolment period by entering into a subsequent voluntary self-exclusion agreement;

(b) information about measures that can be taken to prevent or mitigate problem gambling;

(c) how to access counselling and other support services to prevent, mitigate or treat problem gambling, including services available through a gambling support program operated by the government.